Please click on the person icon, which is located in the top right corner of our website, and select ‘Sign in now’ on the drop-down list. Click on ‘Forgotten your password’, enter your email address and click ‘continue’ to receive a password reset email. Once that’s arrived, click on ‘Get Changing’, which will take you to our website. There, you’ll be prompted to enter and save a new password, so that you can enjoy using your account again.
If you don’t receive the password reset email within a few minutes (we advise on making a cuppa), be sure to check your junk mail folder. Please also be aware that it will only be valid for 24 hours and, if you have any trouble, please contact us and we’ll be happy to support further.
Currently we deliver to all parts of the United Kingdom. We will be looking to increase our deliveries to Europe in the future.
If you have an online account, you can opt out of our mailing list through the ‘Marketing Preferences’ section. Simply sign in using the person icon at the top right of our website, and select ‘Marketing Preferences’ on the left hand menu (if you’re already signed in, click on the ‘My account’ option that appears after clicking on the person icon).
Once here, you’ll see a ‘Sharing my details with Wolfcove’ section. If you’ve already ordered when logged in to your online account, you will see three tick boxes:
If you haven’t ordered through your online account, you will only see the option to be removed from our postal mailings. To unsubscribe from our emails, please follow the unsubscribe link found at the bottom of our emails.
As our mailing lists are planned in advance, please be aware that you may receive a few more emails before they stop completely. For more information about how we use your personal data, please refer to our privacy notice.
If you don’t have an online account or if you have any problems, please feel free to contact us with your request. Don’t forget to include your full name, postal address and email address.
Our lead times are 7 to 10 days from order, this is because we create of products on demand to reduce waste and enusre we are working as eco-firendly as possible,
As an eco-friendly retailer committed to sustainability, Wolfcove takes pride in our zero-waste approach to business operations. We prioritize environmental responsibility by printing and fulfilling our products in the UK on demand. This means that each item is produced only when it is ordered, minimizing excess inventory and reducing waste.
We appreciate your understanding that our commitment to sustainability may result in slightly longer lead times for order fulfilment. By opting for this approach, we strive to minimize our carbon footprint and contribute to a healthier planet for future generations.
At Wolfcove, we believe that sustainability is a journey, and we’re committed to continuously finding innovative ways to reduce waste and protect the environment. Thank you for supporting our mission to create a more sustainable future through conscious consumer choices.
If the item hasn’t met your expectations, there may be times when you need to return items to us. To do so, please complete the form that came with your order, enclose it in your parcel, and then select one of the returns methods below. If you would like to swap an item, please return it for a refund, and place a new order.
Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email as soon as your refund has been processed.
You can (if you like) let us know that you are going to send back the item by emailing us at team@wolfcove.co.uk.
If you have already placed your order, please contact us via our contact us page with your order number to hand, and we will see what we can do for you.
Don’t panic! Take a look at your tracking information, which can be found on your despatch confirmation email, to see where your parcel is. If it has taken longer than the stated delivery time, please contact us with your order number to hand, and we will be happy to look into this further.
We don’t offer exchanges, but there’s no need to worry. Simply return your item(s) for a refund and place a new order online, where you can see up to date stock and delivery information.
We’ll need to check the status of your order to see if this is possible, as it might already be on its way. Please contact us with your order number to hand, and we will be happy to look into this further.
If we’re expecting further stock, items will be available to pre-order. Keep an eye on our website as the item you’re looking for may reappear.
It can take up to 14 days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will pop you an email when your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5 working days from the date it was processed.
If you don’t hear from us within 14 days of sending your items back, please contactus with your order number and the details about which items you sent back. Our advisors will then see what they can do for you.
Our 30-day return period does not apply to sales goods: Clearance or sale items must be returned within 14 days of receipt of the order for a cash refund.
After the 14 days have passed, until the first anniversary of your order arriving, you can return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been damaged by pets, drawn on, worn while decorating and so forth, don’t qualify). So, if you’re not happy, we will give you an account credit for the amount you paid.
For all transactions, exclusions apply (see below)*
*Please note:
· Swimwear (where the hygiene strips have been removed) and earrings (where the internal packaging seal has been broken) are non-refundable for hygiene reasons, unless they are actually faulty.
· Face covering products – we aren’t able to accept returns for any opened packages, due to hygiene reasons.
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